Frequently Asked Questions

No. Never. WedPool is strictly an accounting ledger and automated SMS communications tool. When friends and family contribute, they send money directly to your committee's actual MTN Mobile Money numbers, Airtel Money codes, or bank accounts. Your treasurer simply enters the record into WedPool, which dispatches the thank-you SMS and updates your totals.

WhatsApp lists create endless debates over who sent what, while Excel files get lost, edited by mistake, or locked on someone's laptop. WedPool gives your entire committee a single, synchronized platform accessible from any smartphone. Plus, contributors get immediate validation through official SMS receipts, reducing awkward follow-ups.

Yes! When logging a payment, you can select whether it was paid via Cash, Mobile Money, or Bank Transfer. You can even attach a photo of a physical receipt or bank deposit slip for auditing.

Messages are routed through licensed Ugandan telecom aggregators (Pahappa / EgoSMS) using the approved sender ID WedPool. Custom sender IDs (e.g. your couple names) are available for large campaigns with regulatory pre-registration.

Quiet hours (default: 21:00 to 07:00 East Africa Time) prevent SMS notifications from disturbing donors late at night. If someone contributes at 11:30 PM, the payment is recorded immediately in your ledger, but the SMS is placed in a ‘held’ queue and automatically sent at 7:00 AM the next morning.

Yes. You can invite your treasurer, committee chairperson, and family representatives. Every entry tracks which user logged it, and critical operations (like voiding payments) require re-entering the account password for step-up security.

Absolutely. On public transparency links shared in WhatsApp groups, contributor numbers are automatically masked (e.g., +256 701 *** 890). Internally, phone numbers are encrypted at rest with AES-256-GCM and indexed with keyed HMAC-SHA256 blind indexing under the Uganda Data Protection and Privacy Act 2019.

Yes! From the Messages tab in your campaign dashboard, you can personalize the thank-you template with dynamic placeholders like {contributor_name}, {amount}, {pledged}, {paid}, and {balance}.